COVID-19 Resources

Can COVID-19 spread through packages?
COVID-19 is extremely unlikely to be spread from domestic or international mail, products, or packaging. While it is not viewed to be the main way the virus spreads, it may be possible to get the virus by touching a surface or object that has the virus on it and then touching your mouth, nose, or possibly eyes.
The CDC recommends washing your hands with soap and water for at least 20 seconds or using a hand sanitizer with at least 60% alcohol after collecting mail.
Can taking Prime prevent or mitigate the risk of COVID-19?
At this time, there is no evidence that any supplements are helpful in reducing the risk of COVID-19. Our products are not intended to diagnose, treat, cure or prevent any disease, including COVID-19. We recommend staying informed and following local recommendations and regulations provided for your community as this is a rapidly evolving situation.

The CDC recommends continually taking preventative actions to help reduce the risk of spreading and contracting the disease, such as: frequent hand washing, practicing physical distancing, avoiding face touching, and practicing good respiratory hygiene such as sneezing and coughing into your elbow or a tissue.
Do you have any extra resources on COVID-19?
No, we do not at this time. We recommend staying informed through reputable sources such as the CDC and WHO, and following local recommendations and regulations provided for your community as this is a rapidly evolving situation.

General

Where are you located?
Elevant is an American brand, with our global headquarters in New York City.

Together with our parent company Seneque, an international biotech established in California and Switzerland, we transform advances in cellular longevity research into solutions that improve your health and vitality.

With Seneque, we undertake fist-of-kind research to discover new and better ways to help you harness your vitality. Our products are rooted in scientific rigor and embedded with the highest standards of European quality. We’ve spent years perfecting our range with leading scientists and manufacturers to offer you what we believe are the best NMN products available today.
Do you have any retail locations?
No. For now, you can only purchase Elevant products from elevant.co.
What payment methods do you accept?
We offer payment with most common credit cards : Visa, MasterCard, American Express, Maestro.

We also accept payment with GooglePay, ApplePay and Paypal.
How do you control the quality of your manufacturing process?
We control every element of our production and manufacturing process. Over two years we developed a manufacturing process that could be applied at a large enough scale to make high purity NMN affordable for consumers.

 In addition to our proprietary manufacturing process, we closely control all the other steps our products take. From ingredient purchasing, research and design, labeling, testing, quality control, packaging, right through to distribution. This ensures that high levels of quality are embedded in every Elevant product.

Science

What is nicotinamide mononucleotide (NMN)?
Nicotinamide mononucleotide (NMN) is a molecule that occurs naturally in all life forms. It is the final step in the biochemical chain reaction that produces another essential molecule called NAD+.  NMN fuels essential functions of cells, such as how they generate energy, optimize immunity, and repair our bodies. It also helps protect against the chronic inflammation that comes with aging and contributes to a more effective immune response.
What is nicotinamide adenine dinucleotide (NAD+)?

Nicotinamide adenine dinucleotide (NAD+) is a ‘helper molecule’ that assists in biochemical transformations, central to metabolism that is found in all living cells. NAD+ is essential for cellular health. It plays critical roles in cells, such as turning nutrients into energy, regulating immunity pathways, and supporting many other vital cellular functions.

What is NMN-C®?

We have created an extremely high quality, high purity form of NMN we called NMN-C® to optimize NAD+ boosting. 


NMN-C® acquired self-affirmed GRAS (Generally Recognized as Safe) status in accordance with stringent US FDA regulatory guidelines in November 2020. The Self GRAS review was performed by an independent panel of toxicology and nutrition experts, which rigorously evaluated research studies and toxicology data on NMN-C® and concluded that it is not harmful under its intended conditions of use (UL of 2.2mg per pound for humans, i.e. 300mg for a 135 pounds adult).


This GRAS status is a major endorsement of the quality and safety of our NMN and further validates our commitment to the safety of our products.

Is NMN different to nicotinamide riboside (NR)?

Yes.

Differences between NMN and NR relate to their molecular structures, along with how cells biosynthesize these molecules to create NAD+. Structurally, NMN has an added phosphate group, which makes it a larger molecule than NR

NR is a precursor of NMN, while NMN is an intermediate to NAD+, since NMN is the last biochemical step before NAD+.

In addition, NMN can be consumed by some enzymes such as CD38 while NR is not. CD38 is an important enzyme for immune cells and NMN can directly be used by it to support immune functions.

To create NAD+, both molecules must enter a cell (see related FAQ: How do cells absorb NMN?). Once inside, NR must convert to NMN before it can be used to create NAD+, whereas NMN can proceed directly down the synthesis pathway. As the final step in the biochemical chain reaction that produces NAD+, NMN is a highly efficient route to restoring NAD+ levels, which in turn supports vital molecular pathways that keep your body running well.

Furthermore, an OECD 408 NMN study, the first of its kind to be undertaken on NMN analyzed the No Observable Adverse Effect Level (NOAEL) of NMN, with results showing NMN-C® to be an extremely well-tolerated option in comparison to other popular NAD+ boosters. Results will be published Q1 2021.

How do cells absorb NMN?

Our Chief Scientist Alessia Grozio was leading the team groundbreaking discovery that an NMN transporter called Slc12a8 is highly effective at delivering NMN directly to your cells. Researchers have shown over the last decade that increasing NAD+ with NMN in aged mice extends lifespan and improves cardiac, brain, liver and kidney function, bone density, insulin sensitivity and physical endurance.


The question of how cells take up NMN to make NAD+ remained unanswered until recently. Dr. Grozio and her team identified a previously unknown pathway used by NMN to restore NAD+ levels. They found that a protein named Slc12a8 can transport NMN through the cell wall directly into most of the cells, helping to explain how mammals absorb and manufacture NADfrom NMN.


The discovery of this transporter has opened the door to exciting new possibilities for improving NAD+ boosting, which we are exploring with Dr Grozio and a team of leading NAD+ experts around the world. Learn more in our "research" page.


See publication on this link: https://www.nature.com/articles/s42255-018-0009-4

How does NMN work in my body?

The older you get, the more NAD+ is needed to help repair and power your cells – which why NAD+ levels decline with age. Countering NAD+ depletion by supplementing with NMN can strengthen your body’s ability to protect itself and help you maximize health and lifespan.


Immunity – your body’s defense system – tends to get weaker with age. You can get sick more easily, and it becomes harder to recover from injuries, infection, and illness. NMN helps boost immunity and protect against the chronic inflammation that comes with aging. It also contributes to a more effective immune response. This essential molecule is radically changing our approach to health, energy and longevity.

How are Elevant supplements different from multivitamins?

The intent of multivitamins is to supply extra nutrients when you are not getting the necessary amounts of vitamins and minerals from your diet.

Unlike these products, our supplements are designed to stimulate the creation of NAD+ which is an abundant molecule found in every cell of your body. Boosting NAD+ levels by supplementing with NMN gives your cells the fuel they need to repair, protect, and power your body.

Products

What can I expect after taking Elevant Prime NMN Capsules?

Everybody’s metabolism is different, which means that the effects of our NMN range will vary between individuals. But here is what you can generally expect:

WEEK 1: high purity NMN-C® immediately recharges your cellular energy by fueling NAD+ synthesis, essential for all your cells, especially immune ones.
WEEKS 2–3: Your body’s NAD+ levels continue to increase. Levels of available energy are improved, your brain and muscles perform better, and you feel more energized.
WEEKS 3+: NAD+ levels reach a plateau in the cells and blood. From this point on, your body is optimized to repair damage and reduce chronic inflammation. Telomeres are lengthened and stem cells are more activated

Are Elevant Prime NMN Capsules safe?

The NMN used in Elevant Prime Capsules is safe for human consumption. Based on NOAEL analysis (no-observable adverse effect) and a panel of experts, our Self-GRAS states that Elevant's NMN UL (Tolerable Upper Intake Level) is 2.2 mg/lb/day in humans as per Dietary Reference Intakes guidelines.
What is the origin of your ingredients?

Our products are manufactured in cGMP certified facilities in France (Europe). Our NMN-C is made under license following our proprietary manufacturing process.  Every batch of our NMN undergoes third-party testing to ensure purity and quality.

What are the key ingredients of Prime?
The only active ingredient in Elevant Prime NMN Capsules is our high quality, high purity NMN-C®.
Other ingredients (less than 0.4%) include excipients like isomalt, hydroxypryl – methylcellulose, microscrystaline cellulose, magnesium stearate.
Is Prime suitable for vegans?
Yes.
Is Prime suitable for vegetarians?
Yes.
Is Prime allergen-free?
Yes.
Is Prime GMO free?
Yes.
Does Prime contain sugar?
No.
Does Prime contain artificial colors?
No.
Does Prime contain any flavors?
No.

How will Elevant Prime NMN Capsules affect a condition I currently have?

Elevant Prime NMN Capsules are dietary supplements recommended for healthy adults ages 18+ and are not intended to treat, cure, or prevent any condition or disease. If you are receiving treatment for an existing condition you should consult your physician before starting the use of these products. Equally, if you normally experience adverse reactions to dietary supplements, you should consult your physician before starting the use of these products.
Can I take Elevant Prime NMN Capsules if I’m taking other vitamins?
Yes. Since NMN is boosting NAD+ in every cell of your body, it helps most of the nutrients to work better.
Can I take Elevant Prime NMN Capsules in combination with another dietary supplement?
Yes. Since NMN is boosting NAD+ in every cell of your body, it helps most of the nutrients to work better.
Is it safe to take Elevant Prime NMN Capsules with prescribed medications?
There is no data on the impact of Elevant Prime NMN Capsules in combination with prescribed medications. You should consult your physician before starting the use of these products if you take any medication.
Can I take Elevant Prime NMN Capsules while breastfeeding?
There is no data on the impact of Elevant Prime NMN Capsules for breastfeeding mothers or nursing babies. If you are breastfeeding, you should consult your physician before starting the use of these products.
Can I take Elevant Prime NMN Capsules if I am pregnant?
There is no data on the impact of Elevant Prime NMN Capsules for pregnant women. If you are pregnant, you should consult your physician before starting the use of these products.
Are the packaging and jar recyclable?
Yes.

How to Use

When is the best time to take Elevant Prime NMN Capsules?
Your NAD+ needs a boost twice a day. Your body’s NAD+ circadian cycle is designed to provide you with the energy your cells need based on periods of activity and rest throughout the day. NAD+ is usually on the increase when you wake up, and generally rises again in the afternoon. To boost your body’s natural energy cycles we recommend taking Elevant Prime NMN Capsules in the morning, followed by another dose in the early afternoon.

Prime should be taken all year long.

For an optimized effect, you can personalize your routine and adapt your dosage to your weight.

115 – 170 lbs: 2 caps per day
171 – 227 lbs: 3 caps per day
228 – 284 lbs 4 caps per day
Above 284 lbs: 5 caps per day

Recommended UL dose is 2.2 mg daily for 1 lb.
What is the correct dosage of Prime NMN Capsules?
We advise that you adapt your dosage of Elevant Prime NMN Capsules for an optimized effect following a dosage of 2.2 mg daily for 1 lb.
Examples of optimized dose according to your weight:

115 – 170 lbs: 2 caps per day
171 – 227 lbs: 3 caps per day
228 – 284 lbs 4 caps per day
Above 284 lbs: 5 caps per day

Prime should be taken all year long, and you should spread your daily dose in two takes, one in the morning and one in the early afternoon.
Can I take more than the recommended dosage of Prime NMN Capsules?
For all products we do not recommend consuming more that the following dosage advice indicates.
For Elevant Prime NMN Capsules this is, according to your weight:

115 – 170 lbs: 2 caps per day
171 – 227 lbs: 3 caps per day
228 – 284 lbs 4 caps per day
Above 284 lbs: 5 caps per day

Recommended UL dose is 2.2 mg daily for 1 lb
Prime should be taken all year long.
How should Elevant Prime NMN Capsules be taken?
Simply swallow capsules (with liquid as desired).  Elevant Prime NMN Capsules are free of taste and easy to swallow.
Can I take your product after the expiration date has passed?
NMN is a delicate molecule which can break down over time. For an optimal effect we recommend you consume your Elevant Prime NMN Capsules before the expiration date. In addition to NMN being a delicate molecule, the NMN our products contains is of an extremely high purity. For these reasons we recommend Elevant products are stored in a cool, dry place, optimally opened jars should be kept in a fridge.

Clinical Trials

How do you conduct clinical trials?
Our extensive research program is undertaken in line with standards of research used in the pharmaceutical industry, chiefly:

Randomization: In our clinical trials including placebo groups, the participants are randomly allocated to the control group (placebo) or to the experimental group. This helps reduce the likelihood that any benefits or risks, that the researchers identify during the trials, will occur due to factors outside the experimental treatment.

Control (Placebo): A placebo is an inactive substance that looks like the molecule being tested. Comparing results from the control group and the experimental group suggests whether changes in the experimental group resulted from the treatment or occurred by chance.

Double-Blind: To avoid any biases in the results of our trials, neither the participants nor the researchers know which treatment (molecule being tested vs. placebo) is received until the clinical trial is over.

Multiple-Dose: To fully characterize the pharmacokinetics of a molecule and its metabolites and thus explore its dose proportionality on intended effect.

Is there any human data available on Prime?
A first-in-human pharmacokinetic clinical trial is in progress to evaluate the NAD+ increase in blood using Elevant’s Prime oral NMN capsules. Completion expected Q2 2021.
Where can we see your randomized double-blinded study?
What specific proof is there that NMN works safely and effectively on humans?
We test and refine our NMN-C® rigorously through in-human clinical trials so it is 100% safe. Our patented, high-purity NMN-C® acquired self-affirmed self GRAS (Generally Recognized as Safe) status in accordance with stringent US FDA regulatory guidelines in November 2020.

The Self GRAS review was performed by an independent panel of toxicology and nutrition experts, which rigorously evaluated research studies and toxicology data on NMN-C® and concluded that it is not harmful under its intended conditions of use (UL of 2.2mg per pound for humans, i.e. 300mg for a 135 pounds adult).

This GRAS status is a major endorsement of the quality and safety of our NMN-C® and further validates our commitment to the safety of our products.
What are some of your current clinical trials?
Elevant recently launched a comprehensive clinical trial program assessing the effects of NMN in participants worldwide for a range of research topics such as: cardio protection, muscular recovery, lipid and glucose management, mild cognitive impairment, severe fatigue, immune health and more.


The first results are expected to be announced in Q2 2021.
Have your products gone through clinical trials?
Elevant is the first NMN company to launch a wide pre-clinical and clinical program to test NMN efficacy.

We test and refine our NMN-C® through in-human trials so you can be confident every product is supported by scientific rigor. We are now undertaking an extensive program of clinical trials that will help turn these fundamental biological discoveries into realities with in-human research.

These clinical trials are exploring the in-human health benefits of NMN. This first-of-kind research will propel further development of NMN-C® to support cardiovascular, cognitive, muscular, skin, and immune health.

You can read more about our clinical trials, research pipeline and more here : https://elevant.co/pages/prime-nmn-c.

Your Account

Do I need to register an account to purchase?
No, you don’t need to create an account to place an order.

You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. In the event that any product is returned to us as a result of your failure to provide us with accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the product to us or in re-sending the product to you.

I want to edit my account information

You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account or contacting us using care@elevant.co. 

How do I review my orders, order history, or tracking information?

You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account or contacting us using care@elevant.co.
How to unsubscribe from the newsletter?
You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account or contacting us using care@elevant.co.

Are my personal details safe if I create an account?

We use administrative, technical, and physical security measures to help protect your personal information.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. Concerning your bank account details, we use encrypted SSL security to ensure that your credit card information is 100% protected.

Shipping & Billing

Where do you ship to? Do you ship internationally?

We provide export delivery in most countries in the world, 160 countries in total.

For a designated destination, a minimal order value (150 USD) is required for us to cover administrative work to organize the shipment and delivery of the parcel, customs clearance and tax payment. 

The extensive list of countries we deliver to is the following (in alphabetical order by continent):

Africa (13 countries): Minimal order of 150 USD required

•   Egypt 
•   Algeria 
•   Cameroon 
•   Cape Verde 
•   Côte d'Ivoire 
•   Djibouti 
•   Mauritius 
•   Morocco (Al Maghrib) 
•   Nigeria
•   Senegal
 •  Seychelles
•   South Africa
•   Tunisia

Asia and Middle-East (24 countries): Minimal order of 150 USD required

•    Bahrain 
•    Brunei 
•    Cambodia 
•    China 
•    India 
•    Indonesia 
•    Israel 
•    Japan 
•    Kuwait 
•    Lebanon 
•    Malaysia 
•    Maldives 
•    Oman
•    Philippines 
•    Qatar 
•    Saudi Arabia
•    Singapore 
•    South Korea
•    Sri Lanka 
•    Thailand 
•    Turkey   
•    United Arab Emirates - Abu Dhabi
•    Vietnam

Europe: (49 countries): Minimal order of 150 USD required

•    Albania
•    Andorra 
•    Austria 
•    Belarus 
•    Belgium 
•    Bosnia and Herzegovina 
•    Bulgaria 
•    Croatia 
•    Cyprus
•    Czech Republic 
•    Denmark
•    Estonia 
•    Finland 
•    Georgia 
•    Germany 
•    Greece 
•    Hungary 
•    Iceland
•    Republic of Ireland (Éire) 
•    Italy 
•    Kazakhstan 
•    Kosovo
•    Latvia 
•    Liechtenstein 
•    Lithuania 
•    Luxembourg 
•    North Macedonia 
•    Malta 
•    Moldova
•    Monaco 
•    Montenegro 
•    Netherlands 
•    Norway 
•    Poland 
•    Portugal 
•    Romania 
•    Russia
•    San Marino 
•    Serbia 
•    Slovakia 
•    Slovenia 
•    France 
•    Spain 
•    Sweden 
•    Switzerland 
•    Turkey 
•    Ukraine 
•    United Kingdom 
•    Vatican City

South America (15 countries): Minimal order of 150 USD required

•    Argentina 
•    Brazil (Brasil)
•    Bolivia 
•    Chile 
•    Colombia 
•    Ecuador
•    Falkland Islands 
•    French Guiana
•    Guyana
•    Paraguay 
•    Peru 
•    South Georgia and the South Sandwich Islands 
•    Suriname 
•    Uruguay 
•    Venezuela

Oceania (14 countries): Minimal order of 150 USD required

•    Australia 
•    Fiji
•    New Zealand 
•    Federated States of Micronesia 
•    Kiribati 
•    Marshall Islands
•    Nauru 
•    Palau 
•    Papua New Guinea 
•    Samoa 
•    Solomon Islands
•    Tonga 
•    Tuvalu 
•    Vanuatu

How much does shipping cost?
When you order, shipping cost is $5 in the USA for orders below $150. We offer free US shipping on orders over $150.
For international shipping, the cost varies and depends on the destination.
How long does shipping take?
Once your order is complete you can expect delivery within 7 days in the USA.

For customers outside the USA, delivery time is dependent on the destination. For Europe and Asia, we estimate approximately 10 days, but this is largely dependent on clearing customs, which can vary in different countries.

How do I track my order once it ships?

We work with different carriers for domestic and export shipping.
Once your order is shipped an individual tracking number will be forwarded to you to be able to track your shipment in the carrier system.

How can I cancel or change my order?

For now, we don't apply a 30-day satisfied or refunded policy. Once you placed your order you can't cancel.

What if my package is damaged or missing?

As part of our return policy, damaged and missing products will be refunded. 

You may request a missing or damaged item refund within 30 days of the date you placed your initial order.
If the product was delivered damaged or identified missing by the carrier, we will refund you for the full cost of the product with shipping, VAT, or duties—no questions asked. 

Simply reach out to email care@elevant.com and someone will be happy to help. Refunds take approximately 5 to 20 days to process. To replace the initial order, we will kindly ask you to replace an order.

If your refund request is outside of the 30-day guarantee, we are unable to issue a refund or offer credit. Additionally, if you cancel your subscription and reactivate that same subscription at a later date, you are no longer eligible for a refund.


What is your return policy?

For now we don't apply a 30-day satisfied or refunded policy. Once you placed your order you can't cancel.

How do I get a refund or replacement for my order?

For now, we don't apply a 30-day satisfied or refunded policy. Once you placed your order you can't cancel.
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