At Elevant, we’re committed to providing the best support for your wellness journey. Here are some frequently asked questions to guide you on our products, orders, and subscription services. If you don’t find the answer you’re looking for, feel free to reach out to our support team.
If you have other questions, please just send it to care@elevant.co.
- All
- Product Questions
- Ordering and Shipping
- Subscription Management
- Returns and Refunds
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Product Questions
NMN-C® is a pharmaceutical-grade form of NMN, a direct precursor to NAD+, a critical molecule for energy production and cellular repair. By boosting NAD+ levels, NMN-C® enhances cellular health, energy, and the body’s natural aging processes.
Results vary depending on the product and individual factors. Many users notice an increase in energy and mental clarity within a few weeks of regular use. Long-term benefits, such as improved vitality and overall wellness, typically emerge with consistent use over a few months.
We always recommend consulting a healthcare professional before starting any new supplement, especially if you’re on medications. Our products are designed for safety and efficacy, but each person’s health profile is unique.
Ordering and Shipping
Elevant products are available exclusively on our official website to ensure quality and authenticity. We ship to multiple countries worldwide.
Delivery times vary based on location and shipping method. Generally, orders are processed in 2 to 5 business days, with an additional 7 to 14 days for international shipments.
Yes! Once your order ships, you’ll receive an email with a tracking number. Use this number to follow your package’s progress in real time.
Subscription Management
You can manage your subscription through your account on our website. Log in, go to "Subscriptions," and you’ll be able to adjust, pause, or cancel your subscription as needed.
We make it easy to cancel. Simply log in to your account, go to "Subscriptions," and select "Cancel." Alternatively, you can reach out to our support team for assistance.
Returns and Refunds
We offer a 30-day return policy on all unopened products. If you’re not satisfied with your purchase, please contact our support team for instructions on how to return the item for a refund.
Once we receive your returned item, we’ll process the refund within 5 to 7 business days. The refund will be issued to your original payment method.
If you encounter any issues with your order, please contact our customer service team. We’re here to help and ensure you have the best experience with Elevant.