Shipping & Returns
Shipping & Returns
At Elevant, we strive to make your shopping experience as seamless and satisfying as possible. Here’s everything you need to know about our shipping options, return policy, and more.
Shipping Information
Where We Ship
Elevant products are available for shipping worldwide. We partner with trusted carriers to ensure safe and timely delivery.
Shipping Rates
- Standard Shipping: Rates vary depending on your location and order size. Estimated delivery is within 5-7 business days for domestic shipments.
- Express Shipping: Available at an additional cost for faster delivery. Estimated delivery is 2-3 business days within the U.S.
International Shipping
We offer international shipping to a variety of countries. Rates and delivery times vary depending on the destination. Please note that customers are responsible for any customs fees or import duties.
Order Processing
Orders are processed within 1-2 business days of being placed, excluding weekends and holidays. You’ll receive an email confirmation with tracking details as soon as your order ships.
Tracking Your Order
Once your order ships, we’ll send you a tracking number via email. Use this number to check the status of your shipment through the carrier’s website. If you encounter any issues, feel free to reach out to our customer service team for assistance.
Return Policy
Satisfaction Guarantee
We’re committed to the quality of our products. If for any reason you’re not fully satisfied with your purchase, we accept returns of unopened products within 30 days of delivery.
How to Initiate a Return
- Contact Us: Reach out to our customer support team at support@elevant.co to request a return authorization.
- Package Your Item: Securely pack the product(s) in the original packaging, including any accessories or documentation.
- Ship It Back: Follow the return instructions provided by our team, including shipping the package to the address we specify.
Return Conditions
- Items must be returned unopened and in their original packaging.
- The customer is responsible for return shipping fees unless the item was damaged or incorrect upon arrival.
- A restocking fee may apply to returned orders.
Refunds
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be applied to your original payment method. You’ll receive an email confirmation once your refund is issued.
Exchanges
Currently, we do not offer direct exchanges. If you’d like a different product, please initiate a return for the item you received and place a new order on our website.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please reach out to our customer support team within 7 days of receiving your order. We’ll arrange for a replacement or provide a refund as needed, with no additional cost to you.
If you have any questions or need further assistance, our team is here to help. Please contact us at support@elevant.co or visit our Support page for more information. We’re dedicated to ensuring that your Elevant experience is exceptional from start to finish!
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